Error during install on the third-party components CD

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Article ID: 14661

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Updated On:

Products

OBLICORE GUARANTEE CA Business Service Insight

Issue/Introduction



While installing the Application/Web server for CA Business Service Insight, it's possible to get the generic error "Error when copying the contents of 'CA Business Service Insight r8.3.5 -
Third Party' CD". What does this mean, and how do I solve it?

Environment

Installing BSI in a two-tier or multi-tier environment

Resolution

If there's actually a problem with the copy of the third-party CD, you'll get a more helpful and specific error:

The location specified for the CD 'CA Business Service Insight r8.3.5 - Third Party' is invalid.

Please specify valid location for CD.

The error described above, however, is a generic one meaning that it cannot proceed with the install. The most common cause for this is a failure to connect to the database.

The first thing to check is if your TNS definition is correct - if the currently-installed Oracle client cannot perform a tnsping to the database, you'll need to correct this database configuration first.

If that works, however, be aware that the Oracle client does not always correctly configure ORACLE_HOME, PATH and TNS_ADMIN system variables - we need these to be set correctly for the installation to proceed any further. While a tnsping or sqlplus call from a command line may not need the other variables as long as the binaries are in the path, applications like BSI will. We also need the JAVA_HOME variable to be set correctly.

Additional Information

In addition, if you have previously uninstalled BSI, refer to article 48494 to ensure the old installation has been completely cleaned up.

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=48494&_ga=2.136938041.846042615.1563983023-518463657.1559848258