Error during install on third-party components
Article ID: 14661
Updated On:
Products
Issue/Introduction
While installing the Application/Web server for CA Business Service Insight, it is possible to get the generic error "Error when copying the contents of 'CA Business Service Insight r8.3.5 -Third Party' CD".
What does this mean and how to solve it?
Environment
CA Business Service Insight 8.3.x
Installing in a two-tier or multi-tier environment
Resolution
If there is actually a problem with the copy of the third-party CD, you will actually receive a more helpful and specific error, like the following
The location specified for the CD 'CA Business Service Insight r8.3.5 - Third Party' is invalid. Please specify valid location for CD.
The most common cause for the generic error "Error when copying the contents of 'CA Business Service Insight r8.3.5 - Third Party' CD" is a failure to connect to the BSI database.
The first thing to check is if the Oracle TNS definition is correct - if the currently installed Oracle client cannot perform a TNSPING to the BSI database, this will need to be corrected first.
Be aware that the Oracle client does not always correctly configure the ORACLE_HOME, PATH and TNS_ADMIN system variables. These need to be set correctly for the installation to proceed any further.
In addition, the BSI installer also needs the JAVA_HOME variable to be set correctly.
Additional Information
Feedback
