CA Web Viewer 12.1 Sysid specified in the Configuration File already exists within the CCI network

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Article ID: 14637

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

The Sysid is a parameter that uniquely identifies the server to CCI.  This is a not a network id, but a name created to identify the server.  It must be unique in the first eight characters.  It is also referred to as the Client System ID.

 

Why am I getting error message:
Sysid specified in the Configuration File already exists within the CCI network when configuring CCI for CA Output Management Web Viewer 12.1?

Here is the output:

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Testing connection...

Connection failed.

Failure in CCIClient.init()
Return code = 0x0008
Primary RC = 0x0008
Secondary RC = 0x0080
Detail RC = (none)
Error text = Sysid specified in the Configuration File already exists within the CCI network

Cause

Multiple CCI configurations specify the same Client ID (SYSID) so CCI cannot identify the correct server.

Environment

CCISSL CCITCP

CA Output Management Web Viewer 12.1

WBVLUW

Resolution

The error message is saying that the value specified for the [CCI (Common Communications Interface) Client System ID ] is already in use.  This Client System ID is an name for the Web Viewer Server that is unique in the first 8 characters. It is not a network name; it is a name that you create for the server.

Specify a new unique value for the [CCI (Common Communications Interface) Client System ID ]. 

Recycle Web Viewer

Additional Information

CA Output Management Web Viewer 12.1 Documentation 

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