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Jaspersoft CABI 7.1.1 install fails with Java OutOfMemory errors

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Article ID: 146009

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Updated On:

Products

CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction

Issue/Introduction

The Jaspersoft CABI 7.1 installation fails with the following error message when the installer is configuring Postgres database even though there is enough free memory.

ZGResourceLoader::getZipFileForEntry()- $IA_PROJECT_DIR$/resources/images/billboard two.png in C:\Users\admin\AppData\Local\Temp\I1582260900\InstallerData\Execute.zip
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
 at java.awt.image.DataBufferInt.<init>(Unknown Source)
 at java.awt.image.Raster.createPackedRaster(Unknown Source)
...
ZGResourceLoader::getZipFileForEntry()- $IA_PROJECT_DIR$/resources/images/billboard three.png in C:\Users\admin\AppData\Local\Temp\I1582260900\InstallerData\Execute.zip
Execute Custom Code
    class com.ca.bicoe.cajasperserver.install.guiinstaller.customcode.ShowInstallProgress.install() Unexpected Fatal Error:
java.lang.OutOfMemoryError: GC overhead limit exceeded
...
 at com.zerog.ia.installer.Installer.install(Unknown Source)
 at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source)
 at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)

Cause

Other types of database server components caused the installation failure.

Environment

Release : 17.2 / Jaspersoft 7.1

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Resolution

You need to uninstall other types of database components, for example, Microsoft SQL components - SQL 2014 Client Connectivity and SQL command-line interface and run the installer again.