Jaspersoft CABI 7.1.1 install fails with Java OutOfMemory errors

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

The Jaspersoft CABI 7.1 installation fails with the following error message when the installer is configuring Postgres database even though there is enough free memory.

ZGResourceLoader::getZipFileForEntry()- $IA_PROJECT_DIR$/resources/images/billboard two.png in C:\Users\admin\AppData\Local\Temp\I1582260900\InstallerData\Execute.zip
Exception in thread "Image Fetcher 0" java.lang.OutOfMemoryError: Java heap space
 at java.awt.image.DataBufferInt.<init>(Unknown Source)
 at java.awt.image.Raster.createPackedRaster(Unknown Source)
...
ZGResourceLoader::getZipFileForEntry()- $IA_PROJECT_DIR$/resources/images/billboard three.png in C:\Users\admin\AppData\Local\Temp\I1582260900\InstallerData\Execute.zip
Execute Custom Code
    class com.ca.bicoe.cajasperserver.install.guiinstaller.customcode.ShowInstallProgress.install() Unexpected Fatal Error:
java.lang.OutOfMemoryError: GC overhead limit exceeded
...
 at com.zerog.ia.installer.Installer.install(Unknown Source)
 at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source)
 at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)

Environment

Release : 17.2 / Jaspersoft 7.1

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Cause

Other types of database server components caused the installation failure.

Resolution

You need to uninstall other types of database components, for example, Microsoft SQL components - SQL 2014 Client Connectivity and SQL command-line interface and run the installer again.