User models removed from group and attributes do not exist
Article ID: 145962
CA SpectrumCA eHealth
Users are moved out of their user group and can no longer log into OneClick. When trying to edit any of the attributes on the user model, an error window shows and explains that the attribute does not exist.
Release : 10.3
Component : Spectrum Core / SpectroSERVER
The MasterModel attribute value did not equal the HomeModel attribute value which caused a synchronization issue.
Just restart the Main Location Server (MLS) SpectroSERVER. Do not reload the database. Just stop the MLS SpectroSERVER process and start it back up. This allows the re-evaluation to run which will correct the issue. You will then need to move the user models back into the group they were removed from.