ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

User models removed from group and attributes do not exist

book

Article ID: 145962

calendar_today

Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

Users are moved out of their user group and can no longer log into OneClick. When trying to edit any of the attributes on the user model, an error window shows and explains that the attribute does not exist.

Cause

The MasterModel attribute value did not equal the HomeModel attribute value which caused a synchronization issue. 

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER

Resolution

Just restart the Main Location Server (MLS) SpectroSERVER.  Do not reload the database.  Just stop the MLS SpectroSERVER process and start it back up.  This allows the re-evaluation to run which will correct the issue.  You will then need to move the user models back into the group they were removed from.