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ALARM SYNCHRONIZATION WITH SECONDARY SPECTROSERVER FAILED

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Article ID: 145947

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

One of the SpectroSERVERS showns an alarm as "ALARM SYNCHRONIZATION WITH SECONDARY SPECTROSERVER FAILED"

 

Cause

Alarm Synchronization may fail if Archive Manager is down. 

Environment

Release : 20.2.x, 21.2.x

Component : Spectrum Archive Manager

Resolution

- Verify Archive Manager is running on Primary and Secondary servers to ensure proper alarm sync. 

ArchMgr.exe

- If the process is not running, check the Archive Manager log:

<SPECROOT>/SS/DDM/ARCHMGR.OUT

Additional Information

Troubleshoot Archive Manager after a crash: 

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=57378