search cancel

Some of the email alerts received from Nimsoft are 4 days old

book

Article ID: 145943

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Emails received from email gateway are delayed
The length of the delay get progressively longer 
restarting the email gateway resolves for a short time but iss returns

Environment

Release : Any

Component : UIM - EMAILGTW

Cause

Email queue on hub was backed up
There are multiple recipients configured in the email gateway.
The email gateway needs to construct and send an email to each of these so for each alarm it has to send multiple emails.

Resolution

We configured the group recipients option in the probe setup which allows the probe to send one email to all recipients which greatly reduces the time the probe spends on each alarm and thus it can keep pace with the queue

Setup-> General -> Group Recipients (Optional)
Group Recipients: sends a single group email to all the recipients in the group.
Default: Not selected