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Spectrum Neighbor view shows incorrect connections

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Article ID: 145942

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

We are seeing an issue where devices which are no longer physically connected in the network is showing in Spectrum as still connected. How do we resolve this?

Environment

Release : 10.4

Component : Spectrum CORE

Cause

By Default Spectrum does not automatically remove connections once a known device is no longer on the network. This is due to Spectrum does not know if the device was down or removed, and as Spectrum would normally alarm on a down device, it will not remove the connection if the device is lost contact. 

Resolution

Out of Box, Spectrum automatically reconfigures interface models. When the interface is reconfigured, the IP tables are read once more and connections are resolved. In some cases if Spectrum cannot resolve the connections, or if automatic reconfigure of interfaces has been disabled due to performance issues, Spectrum may not be resolving the connections automatically. In these cases it may be necessary to manually reconfigure devices to determine proper connectivity. 

You can either manually delete the old connections, or manually reconfigure the device. Please see the documentation for more detail:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/spectrum/10-3-2/managing-network/modeling-and-managing-your-it-infrastructure/update-device-interface-and-connection-information.html

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