PROD certification stuck after start approval task

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

When certification stuck at start children node in AGGCERT workflow after starting approval task submitted by the initiator.

Environment

Release : 14.2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

This is due to Workpoint SPs defect with Oracle DB

Resolution

Update Workpoint SPs with attaching script