Unable to log into OneClick WebApp after configuring SSL support

Products

• CA Spectrum
• CA eHealth

Issue/Introduction

Unable to log into OneClick WebApp after configuring SSL support

After following the directions located in the "SSL Support for OneClick WebApp" section of the documentation, users are unable to log into the OneClick WebApp.

Environment

Release : 10.4 and 10.4.1

Component : SPCOCK

Cause

Out of the box, the $SPECROOT/webtomcat/conf/server.xml contains a <Connector port...> tag for port 9443.

After following the directions in the "SSL Support for OneClick WebApp" section of the documentation, the $SPECROOT/webtomcat/conf/server.xml will contain two <Connector port...> tags for port 9443. One for http/1.1 from out of the box and one for https that was copied from the $SPECROOT/tomcat/conf/server.xml file.

Resolution

Comment out the out of the box <Connector port...> tag for port 9443 for http/1.1 by adding the comments tags before and after the configuration as seen below:

<!--
 <Connector port="9443" protocol="HTTP/1.1" connectionTimeout="20000" redirectPort="8443" />
-->

Then restart the Web tomcat for WebApps.

For Windows, stop and then start the SpectrumWebTomcat service.

For Linux, run the $SPECROOT/webtomcat/bin/stopWebTomcat.sh script to stop and then run the $SPECROOT/webtomcat/bin/startWebTomcat.sh script to start.