How to configure maileater to work with encrypted emails?

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Article ID: 145927

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to work on inbound emails over maileater where the emails are encrypted via pgp or smime?

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

At this time there is not support to decryption of emails, you may want to request an enhancement request via communities via IDEAS

https://community.broadcom.com/enterprisesoftware/communities/communityhomeblogs?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66