How to configure maileater to work with encrypted emails?

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to work on inbound emails over maileater where the emails are encrypted via pgp or smime?

Environment

Component : SERVICE DESK MANAGER 17.3.X

Resolution

At this time there is not support to decryption of emails, you may want to request an enhancement request via communities via IDEAS

https://community.broadcom.com/enterprisesoftware/communities/communityhomeblogs?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66