SDM: xFlow Access Issues Due to FQDN defintions
Article ID: 145889
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
When using the local browser on the given xFlow server, the xFlow interface accesses successfully, ie "http://XFLOWSERVER:9003" or "http://localhost:9002".
When using a web browser located in another domain location, which requires use of the FQDN, the same xFlow access will fail, despite the end user having entered a URL of "http://XFLOWSERVER.DOMAIN.COM:9003". The web browser console (debug tool in Firefox and Chrome) will report in the listings:
"The Same Origin Policy disallows reading the remote resource"
Same line references an attempt to access "http://XFLOWSERVER:9003". However, the given URL that is listed in the console log is situated in a different domain than the web browser and the reference should really be to "XFLOWSERVER.DOMAIN.COM".
When using a web browser located in another domain location, which requires use of the FQDN, the same xFlow access will fail, despite the end user having entered a URL of "http://XFLOWSERVER.DOMAIN.COM:9003". The web browser console (debug tool in Firefox and Chrome) will report in the listings:
"The Same Origin Policy disallows reading the remote resource"
Same line references an attempt to access "http://XFLOWSERVER:9003". However, the given URL that is listed in the console log is situated in a different domain than the web browser and the reference should really be to "XFLOWSERVER.DOMAIN.COM".
Environment
xFlow on 17.1 and higher, xFlow server is situated on a different domain/requires FQDN access.
Cause
The given xFlow server, being in a given domain, needs to be configured to allow access via the FQDN (Fully Qualified Domain Name)
Resolution
The following two files in the xFlow server will need to be edited to change the server name from "XFLOWSERVER" to "XFLOWSERVER.DOMAIN.COM". Backup the original files first.
Once the files have been changed, save and recycle xFlow Services
File 1: C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\conf\casm.conf.js
Content of interest:
server : 'http://XFLOWSERVER:9002' + '/api'
server : 'http://XFLOWSERVER:9002' + '/bui'
server : 'http://XFLOWSERVER:9006'
server : 'http://XFLOWSERVER:8080/CAisd/pdmweb.exe' // - example:http://sdmurl:8080/CAisd/pdmweb.exe
server : 'ws://XFLOWSERVER:9008'
server:'ws://XFLOWSERVER:9014'
server : 'http://XFLOWSERVER:9016'
File 2: C:\Program Files\CA\xFlow\APPS\Services\insightmicroservice-17.1.706\conf\application.conf
Content of interest:
play.filters.headers.frameOptions = "ALLOW-FROM http://XFLOWSERVER:9002"
play.filters.headers.contentSecurityPolicy = "child-src 'self' 'unsafe-inline' 'unsafe-eval' http://XFLOWSERVER:9002"
Once the files have been changed, save and recycle xFlow Services
File 1: C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\conf\casm.conf.js
Content of interest:
server : 'http://XFLOWSERVER:9002' + '/api'
server : 'http://XFLOWSERVER:9002' + '/bui'
server : 'http://XFLOWSERVER:9006'
server : 'http://XFLOWSERVER:8080/CAisd/pdmweb.exe' // - example:http://sdmurl:8080/CAisd/pdmweb.exe
server : 'ws://XFLOWSERVER:9008'
server:'ws://XFLOWSERVER:9014'
server : 'http://XFLOWSERVER:9016'
File 2: C:\Program Files\CA\xFlow\APPS\Services\insightmicroservice-17.1.706\conf\application.conf
Content of interest:
play.filters.headers.frameOptions = "ALLOW-FROM http://XFLOWSERVER:9002"
play.filters.headers.contentSecurityPolicy = "child-src 'self' 'unsafe-inline' 'unsafe-eval' http://XFLOWSERVER:9002"
Additional Information
See also:
SDM: Configuring the xFlow Interface to Connect to SSL based Micro Services
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=75104
SDM: How To Configure xFlow To Add or Remove FQDN For Services
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=9728
SDM: Troubleshooting error in xFlow or Service Point URLs There was a problem connecting to the server. Refresh the page and try again. Please contact the system administrator if the problem persists
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=130481
SDM: Configuring the xFlow Interface to Connect to SSL based Micro Services
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=75104
SDM: How To Configure xFlow To Add or Remove FQDN For Services
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=9728
SDM: Troubleshooting error in xFlow or Service Point URLs There was a problem connecting to the server. Refresh the page and try again. Please contact the system administrator if the problem persists
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=130481
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