Symantec to Broadcom Support Systems Transition Guide and Quick Reference Sheet - Mar 6, 2020

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Article ID: 145879

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Updated On:

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Support Portal

Issue/Introduction

Last Updated: Mar 6, 2020

On March 2, 2020, all Symantec Enterprise Support portals (Symantec Support, MySymantec, Symantec Connect) and related services, tools and assets will migrate to Broadcom. For additional details regarding the transition of the various systems, please reference the attached document.

The attached documents are intended to provide additional details regarding the upcoming changes to how customers engage with Technical Support as a result of the Broadcom Inc. acquisition of the Symantec Enterprise Security Business (Press Release).

Important: While some aspects of the Broadcom online support experience shared in this document may be publicly accessible today (not requiring site authentication), we would strongly encourage you to wait until after your Symantec account has officially migrated on the cutover weekend before attempting to create a profile or log into the Broadcom Support Portal.

Resolution

As you navigate through the attached documents, please be mindful of sections labeled Customer Action Required to ensure you take the necessary steps to help with your transition on March 2, 2020.

Attachments

1583549732163__Symantec to Broadcom Support Systems Transition Guide_03.06.20.pdf get_app
1582747540333__Symantec to Broadcom Transition Quick Reference Sheet.pdf get_app