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Signout link with SSO returns a 500 server error

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Article ID: 145861

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

When accessing the links below, they return the following error:

HTTP ERROR 500

Problem accessing /sso/sign-in.jsp. Reason: Server Error

Caused by: javax.servlet.ServletException: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.sign_002din_jsp

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The properly formatted URL would be the following for http:

http://PC:8381/sso/sign-in.jsp?SsoProductCode=pc


And this for https:

https://PC:8382/sso/sign-in.jsp?SsoProductCode=pc

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

This error is seen due to the jetty files within /tmp were either removed or are inaccessible.  To recover from this, restart the sso service.