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ClientNet Portal (Messagelabs Support Portal)
Article ID: 145808
Updated On:
Products
Support Portal
Licensing - Symantec Products
Issue/Introduction
This article will guide you the Case Management process within ClientNet Portal
Resolution
The Symantec ClientNet Portal will remain active post - March 2 however the case management integration with the MySymantec Portal will no longer be available.
Customers will have the ability to create and manage their support cases through built-in case management ‘fly-out’ widget directly within the ClientNet Portal.
Customers will have the ability to create and manage their support cases through built-in case management ‘fly-out’ widget directly within the ClientNet Portal.
1. Log into the ClientNet Portal from here
2. Expand the right navigation SUPPORT tab
3. Click the Create Case button to open a new support case or View Cases to manage existing support cases.
If any issues, please create a ticket by calling our Broadcom Customer or using Broadcom Support Portal.
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