ClientNet Portal (Messagelabs Support Portal)

Products

• Support Portal
• Licensing - Symantec Products

Issue/Introduction

This article will guide you the Case Management process within ClientNet Portal

Resolution

The Symantec ClientNet Portal will remain active post - March 2 however the case management integration with the MySymantec Portal will no longer be available.
Customers will have the ability to create and manage their support cases through built-in case management ‘fly-out’ widget directly within the ClientNet Portal.

1. Log into the ClientNet Portal from here

2. Expand the right navigation SUPPORT tab

 

3. Click the Create Case button to open a new support case or View Cases to manage existing support cases.



If any issues, please create a ticket by calling our Broadcom Customer or using Broadcom Support Portal.