ClientNet Portal (Messagelabs Support Portal)

Products

• Support Portal
• Licensing - Symantec Products

Issue/Introduction

This article will guide you the Case Management process within ClientNet Portal

Resolution

The Symantec ClientNet Portal will remain active post - March 2 however the case management integration with the MySymantec Portal will no longer be available.
Customers will have the ability to create and manage their support cases through built-in case management ‘fly-out’ widget directly within the ClientNet Portal.

1. Log into the ClientNet Portal here Symantec ClientNet Portal

2. Expand the right navigation SUPPORT tab

3. Click the Create Case button to open a new support case or View Cases to manage existing support cases.



If any issues, please create a ticket by calling our Broadcom Customer or using Broadcom Support Portal.