Reports as Email Attachments Fail - Error Insufficient system resources

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When users schedule reports from Advanced Reporting requesting the report be sent as an attachment to an email the email fails.  The log has the following text:

org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 452 4.3.1 Insufficient system resources

; message exception details (1) are:

Failed message 1:

com.sun.mail.smtp.SMTPSendFailedException: 452 4.3.1 Insufficient system resources

 

    at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)

    at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1215)

    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:586)

    at org.springframework.mail.javamail.JavaMailSenderImpl.doSend(JavaMailSenderImpl.java:416)

    at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:340)

    at org.springframework.mail.javamail.JavaMailSenderImpl.send(JavaMailSenderImpl.java:336)

    at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJobMailNotificationImpl.sendMailNotification(ReportExecutionJobMailNotificationImpl.java:140)

    at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.JaaSReportExecutionJobMailNotificationImpl.sendMailNotification(JaaSReportExecutionJobMailNotificationImpl.java:148)

    at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.sendMailNotification(ReportExecutionJob.java:1123)

    at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.executeAndSendReport(ReportExecutionJob.java:581)

    at com.jaspersoft.jasperserver.api.engine.scheduling.quartz.ReportExecutionJob.execute(ReportExecutionJob.java:248)

    at com.jaspersoft.ji.report.options.engine.ReportOptionsExecutionJob.execute(ReportOptionsExecutionJob.java:48)

    at org.quartz.core.JobRunShell.run(JobRunShell.java:213)

    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:557)

Environment

Release : All Supported

Component : CA PPM COLLABORATION (DOC & ACTION ITEMS)

Resolution

See KB for solution: Mail stuck in the Delivery queue with an error: "452 4.3.1 Insufficient System Resources" when delivering to an Exchange 2007 server