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Connector Server Deployment failed on vApp 14.3 with VA 14.3 CP1 applied

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Article ID: 145780

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

Connector Server Deployment failed on vApp 14.3 with VA 14.3 CP1 (CP-VA-140300-0001) patch applied with the following error.

  [ERROR] 10 Failed running services O/S configuration scripts on <IP address>: (error code: 10):
  [ERROR] The Connector Server failed to start (error #10)
  [INFO] Starting the Connector Server (timeout=60 seconds)
  [INFO] Waiting for the Connector Server to accept connections on port 20411 (timeout: 600 seconds)
  [ERROR] The Connector Server service is not accepting connections after waiting for the timeout threshold (600 seconds)
  [ERROR] Initialization script for im_jcs exited with error status 10
  [ERROR] The service im_jcs failed to initialize (error code 10). Please inspect the log file: /opt/CA/VirtualAppliance/logs/ca_vapp_main.log

 

 

Environment

Release : vApp 14.3 with VA 14.3 CP1 (CP-VA-140300-0001) applied

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

We have released 14.3 vApp CP2, please refer

http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-suite/14-3/release-notes/virtual-appliance-release-notes/virtual-appliance-cumulative-patches.html#concept.dita_f166ffa1bce6f388779fd4f5a72fbe8dad4cc477_LatestVirtualApplianceCumulativePatch

This 14.3 vApp CP2 addresses this deployment problem.