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System Error when opening an Idea Properties page

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Article ID: 145778

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

When opening an IDEA Properties page, the below error is thrown


The app-ca logs reflects with the below error
ERROR 2020-02-25 09:52:52,736 [http-nio-14001-exec-10] niku.xql2 (clarity:[email protected]:96799292__B8013F22-F225-4A6C-8943-E9D472D3FAD5:pma.ideaProperties) Internal Processing exceptioncom.niku.union.odf.lookup.LookupException: com.niku.union.persistence.nsql.NSQLException: com.niku.union.persistence.PersistenceException: SQL error code: 907Error message: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00907: missing right parenthesisExecuted:select * from (select row_number() over ( order by last_name  asc) row_num, count(*) over () num_rows, q.* from ( SELECT  R.USER_ID AS USER_ID  , R.LAST_NAME AS LAST_NAME 
 
 
 

Cause

This usually happens when the an attribute corruption happens on that page. 
If there were any new attributes added to the page, try removing that attribute and open the page again. 

Environment

Release : 15.7.1

Component : CA PPM SAAS STUDIO

Resolution

In this case, Publishing the Idea View resolved the issue.