APM Vcenter monitor - unable to see correlation between esx, vm and applications

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

In the map > "vCenter Overview" perspective, I see the datacenter--> esx -> vm relationship
However, if I select one application that is inside a monitored VM and in Application view I can't see any data of vcenter

How can I display in TeamCenter in what ESX & Vcenter a specific application is running?

Environment

- APM 10.7.and SaaS

Cause

This problem is related to defect DE423459

Resolution

Solution: use latest Infrastructure Agent vCenter Monitor from SaaS (to obtain a copy, contact Broadcom Support)

Workaround in onpremise:

1. Stop MOM
2. Open the MOM/config/IntroscopeEnterpriseManager.properties
3. Add below hidden properties:
introscope.appmap.em.correlationmodule.cfg.hostname.extract.0=DOCKER:hostname,docker_node;OPENSHIFT:hostname,ose_pod_nodename,ose_pod_hostIP;KUBERNETES:hostname,k8s_pod_nodename,k8s_pod_hostIP;:hostname,ipAddress;ORACLE_DB:hostname;VM:hostname,ipAddress 
introscope.appmap.em.correlationmodule.cfg.hostname.correlate.0=HOST:VM,AWS_EC2,DOCKER,KUBERNETES,OPENSHIFT;AWS_EC2:DOCKER,KUBERNETES,OPENSHIFT; 
introscope.appmap.em.correlationmodule.cfg.hostname.crosslayer.correlate.0=HOST:*;AWS_EC2:*;DOCKER:*;KUBERNETES:*;OPENSHIFT:*;VM:*;ORACLE_DB:INFERRED_DATABASE;

IMPORTANT: ensure that above properties for correlationmodule are without any trailing whitespace 

4. Start MOM
5. Open TemCenter, from Application Layer, you should be able to see the VM tab available from "Component View" panel

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-apm-agents/SaaS/infrastructure-agent/vcenter-monitoring.html