SDM: Can the fields of a newly created Change order template be locked down
Article ID: 145774
Updated On:
Products
CA Service Desk Manager
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Xtraction
Issue/Introduction
Is it possible to lock out a given field from editing once the given field has been populated and the ticket has been created?
Environment
Release : 17.1
Component : SERVICE DESK MANAGER
Resolution
Selective field lockdowns on a ticket would require further field customisation, noting that in the detail_chg.htmpl or detail_cr.htmpl, logic would need to be developed with the following pseudocode:
if <condition has been met to allow the field to be editable> then
display field as an edit box
else
display field as a read-only box
The above is not a supported customisation for form changes within Service Desk.
if <condition has been met to allow the field to be editable> then
display field as an edit box
else
display field as a read-only box
The above is not a supported customisation for form changes within Service Desk.
Feedback
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