What permission is required to create a new Configuration Item (CI) by GRLoader?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

See error message below when Analyst user tries to create new Configuration Items (CIs) or update existing ones by GRLoader:

error(Error - Login service failed)
Unable to signon.

or

<!--ERROR: Unable to locate ID (null)--> 

What permission is required to create a new Configuration Item by GRLoader?

Environment

Clarity Service Management 17.2
Clarity Service Management 17.1

Resolution

In order to add new CIs or update existing ones by GRLoader, you need to set 'SOAP Web Service API Role' in a specified Access Type to an administrator Role, such as "Administrator" or "Configuration Administrator".

You can check and specify it as shown below:

Log into Service Desk using Administrator account.
Go to 'Security and Role Management' > 'Access Type' and open an Access Type specified to the user:

Open 'Role' tab and change the 'SOAP Web Service API Role' to "Administrator":

Additional Information

Using GRLoader