ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Need a new License file for my API Management Product

book

Article ID: 145753

calendar_today

Updated On:

Products

CA Live API Creator CA API Management SaaS CA API Gateway CA API Developer Portal CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7)

Issue/Introduction

I need a new license for my API Management (Layer 7) product how do I get one?  How do I request a license for my product?

Environment

API Management products include:

  • API Management Gateway
  • API Legacy portal
  • API Developer Portal
  • Live API Creator
  • Precision API Monitoring
  • Mobile API Gateway
  • Rapid Auth

Resolution

All licensing requests now go through our licensing team.  From the Support portal select case management
 


Now select create a new case, by click on “Create Case”

  

For the product (#1), you will select "Licensing-CA", fill all the required fields as needed and click on submit.

 

Alternatively, you can use you could use the submit a question option as well.

Use the link: https://ca-broadcom.wolkenservicedesk.com/web-form

And Select "Licensing - CA Enterprise Software" as the "Request Type"

 

Either way, once you have created the case,  you can view or update the case by clicking on the case number in the support portal to open it:

 


Additional Information

If you need to know how to install your new Gateway license or remove your old Gateway license please see our doc on managing gateway licenses.

Attachments

Powered by Wolken Software