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Client Automation - Windows Server 2019 is shown as 2016 on release 14 SP2

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Article ID: 145712

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

After apply SO08958 on top of R14 SP2 as suggested by the Supportability Matrix, NRI inventory files (.xiu) are still showing Windows Server 2019 systems as "Windows Server 2016 Standard x64".

  • Sample from hardware.xiu

C002101[$40GeneralInventory$|$Operating System$|$Installation$]
C00010500Version|10.0
C00020201Major Version|10
C00030201Minor Version|0
C00040500Service Pack|
C00050201Build Number|17763
C00060500Name|Windows Server 2016 Standard x64
C00070500Vendor|Microsoft Corporation
C00080500Product ID|xxxxx-xxxxx-xxxxx-xxxxx
C00090500Product Key|**********-****-*****
C000A0500ReleaseId|1809
C000B0500InstallationType|Server
C000C0500ProductName|Windows Server 2019 Standard
C000D0500Licensee|Windows User
C000E0500System Path|C:\windows
C000F033CInstall Date|0|1579515327
C00100500Language|English (United States)
C00110101Hyper-v Capable|1
C00120101Hyper-v Enabled|0

Cause

SO08958.jcl was missing statements to update the NRI inventory executables.

Environment

Client Automation 14 SP2

Resolution

SO12074 includes the right statements to update both, the DSM\bin and the NRI directory DSM\Web Console\webapps\wac\jsp\ei\wl\windows\packages\.