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Is it possible to set property values when creating an incident using a URL?
Article ID: 145706
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
With maileater, tags exist that can be used to set a value of a property whilst creating a new incident. That method is described in knowledge article 30793 ( https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=30793 ).
Is it possible to achieve the same via a URL?
Environment
Release : 17.2
Component : SERVICE DESK MANAGER
Resolution
The properties attribute of the cr object is a BREL. The product is not designed to update BREL's through URL.
Feedback
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