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Is it possible to set property values when creating an incident using a URL?

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Article ID: 145706

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

With maileater, tags exist that can be used to set a value of a property whilst creating a new incident. That method is described in knowledge article 30793 (  https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=30793  ).  

Is it possible to achieve the same via a URL?

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

The properties attribute of the cr object is a BREL. The product is not designed to update BREL's through URL.