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Unable to access to portal from client

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Article ID: 145691

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Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

Unable to access the portal from client. but can able to log into ca datamaker on the server.


Cause

User not set up in the TDM Portal

Environment

Release : 4.8

Component : CA Test Data Manager - TDM Web Portal

Resolution

Followed these steps:

1. Access the CA TDM Portal by logging in as an administrator.
2. Click the Configuration option in the left pane to expand it.
3. Click the Access Control option to view the available options.
4. Click the Users option.
6. Click the Create User button.
Enter the following information:
User Name
Specifies the name of the user that you want to create.
Email Address
Specifies the email address of the user that you want to create. The CA TDM Portal sends all user-related emails to this email ID.
Full Name
Specifies the full name of the user that you want to create.
Location
Specifies the location of the user that you want to create.
Extension
Specifies the phone number of the user that you want to create.
Group Membership
Lets you select appropriate groups from the list of available groups. The created user is added to the selected groups. You can also search for a specific group by using the Search User Groups field.
7. Click Save.
The user is added to the Users page. This table lists all the users that you create. An email to set the password is also sent to the email ID of the user (if the email server is configured correctly). The email includes the user name and a link to set the password. The user follows the link and sets the password. The user can then use the same credentials to log into the CA TDM Portal.
Note: You can customize the default email templates based on your unique requirements. The location of all the default emails is <install_drive>:\Program Files\CA\CA Test Data Manager Portal\Mail Templates.
You have successfully created a user and added it to a group.

Was able to login to the TDM Portal with your credentials.