ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Webstart workstation has different host name

book

Article ID: 145681

calendar_today

Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

When  launching the Introscope Webstart Workstation,  get “-bak” added in host name which is backup host address.

 

 

 

Environment

Release : 10.5

Component : Webstart Workstation 

Resolution

Close all workstations.

1. Try clearing, Introscope cache, browser cache. and java cache.

How to clear Introscope Cache?

2. Delete the contents of the roaming files  

c:\users\\AppData\Roaming\wily

3. Check your host name, DNS setup and  configuration

If the problem still persists, please open a support case.