Cannot add any new alerts to dashboards in production

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Several users are having Issues creating new alerts and then adding them to the dashboard.

They show up as gray (unknown status) and never get the correct status of the associated alert.

Tried deleting alert, and recreating it several times, but that did not resolve the issue.

Can use an alert that was previously created, and it shows up as green.

 

Environment

Release : 10.5

Component : APM Agents

Resolution

Restart EM.