ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Cannot add any new alerts to dashboards in production


Article ID: 145644


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management


Several users are having Issues creating new alerts and then adding them to the dashboard.

They show up as gray (unknown status) and never get the correct status of the associated alert.

Tried deleting alert, and recreating it several times, but that did not resolve the issue.

Can use an alert that was previously created, and it shows up as green.



Release : 10.5

Component : APM Agents


Restart EM.