Upgrade of backend LDAP Server

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Article ID: 145594

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Currently integrated with AD Windows Server 2012. However, there are plans to upgrade the AD 2012 to AD Functional Level 2016. Will CA SDM integrate with AD Functional Level 2016?

Environment

Release : 17.0 and higher

Component : SERVICE DESK MANAGER

Resolution

As long as the given AD implementation allows for the LDAP protocol, Service Management should be able to allow the LDAP integration of the given AD instance.