Mandatory Hotfix - Identity Manager Logs Looping

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

The IMPS logs completely fill up with unable to locate the target account or unable to make the necessary modification. In most seen cases this was due to the customer's Active Directory team moving a user's OU directly in Active Directory and not through the IM application.

Environment

Component : IdentityMinder(Identity Manager)
Component : IdentitySuite(Virtual Appliance)

Specifically: 14.3CP1, 14.2CP5 and 14.1CP10

Resolution

There are now published solutions for the log looping issue.

These solutions are available at the following locations:

14.1: https://support.broadcom.com/download-center/solution-detail.html?aparNo=SS12052&os=ANY

14.2: https://support.broadcom.com/download-center/solution-detail.html?aparNo=SS12053&os=ANY

14.3: https://support.broadcom.com/download-center/solution-detail.html?aparNo=SS12054&os=ANY

Additional Information

This hot fix is mandatory.  This is built on the most current code base and does include other fixes for other issues.