CA UIM Cisco_UCM probe remote server connection

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Article ID: 145554

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

I have installed and configured the Cisco UCM probe and can monitor our UCM systems and our UCA systems.   I have installed the probe on one of our remote Hubs and then make connection to the UCM from there but I am unable to make a connection to our cisco UCX, ACA , or UCA systems.

 

Cause

The probe is unable to monitor when not deployed on the same system as the FTP server.

Environment

UIM 9.0.2

Component : UIM - CISCO_UCM 1.92

Resolution

Please review the probe documentation for  required Installation Considerations for the probe as below:
Install the Cisco Unified Communication Manager (UCM) Monitoring probe on the same system as the FTP server.
Specify valid user credentials with administrative privileges to the Cisco UCM server.
Cisco Unified Communication Applications other than Cisco UCM can also support AXL Serviceability interface. For more information, refer the official Cisco support and documentation.
Here's a link to the documentation for further details:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/cisco-ucm-cisco-unified-communications-manager-monitoring/cisco-ucm-cisco-unified-communications-manager-monitoring-release-notes.html#concept.dita_1944ea75d2064cb1f2a11135764c81337d47f6e9_InstallationConsiderations

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/cisco-ucm-cisco-unified-communications-manager-monitoring/cisco-ucm-cisco-unified-communications-manager-monitoring-release-notes.html#concept.dita_1944ea75d2064cb1f2a11135764c81337d47f6e9_InstallationConsiderations