Communication error deploying probes on robot

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Article ID: 145552

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

I am unable to deploy any probe on the robot . I am getting this error : inst_pkg failed: communication error.

Cause

This error is usually seen if the needed ports are not open bidirectionally and/or if there is a firewall blocking communication.

Environment

Release : 9.0.2

Component : ACTIVE DIRECTORY & EXCHANGE SERVER AIM

Resolution

Open ports bi-directionally and ensure no firewall blocking communication.
Here's a list of port for reference that need open:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/installing/pre-installation-planning/firewall-port-reference.html