Rally - API call failed with http status 302, the document has moved ...
Article ID: 145544
Updated On:
Products
Rally SaaS
Issue/Introduction
A customer's REST call just 'failed' and returned an http status 302
GET request:
https://rally1.rallydev.com/slm/webservice/v2.0/hierarchicalrequirement?workspace=https://rally1.rallydev.com/slm/webservice/v2.0/workspace/00000000&query=(FormattedID = US1234)&fetch=true
Response body:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>302 Found</title>
</head><body>
<h1>Found</h1>
<p>The document has moved <a href="https://rally1.rallydev.com/unavailable/">here</a>.</p>
</body></html>
Rerunning the call 30 min later same exact command succeeded.
What is the cause of the 302?
Environment
Release : SAAS
Component : AGILE CENTRAL
Cause
Usually a 302 can be caused by a server restart or failure of Java to respond. There is nothing the customer can do to avoid this and very little Rally can do either, the issue is very rare.
Resolution
A retry of API call was successful after the initial 302 response.
Feedback
Yes
No
Powered by
