Error logging into xFlow - Unable to login. Contact Administrator.
Article ID: 145536
Updated On:
Products
CA Service Desk Manager
Issue/Introduction
Login attempt to xFlow gives error - Unable to login. Contact Administrator.
SDM logs do not have any errors in them.
IncidentMS.log has this error:
ERROR - 2020-02-20 16:42:19 [c.ca.casm.framework.util.CasmFuture] - Exception occurred, see call stack for more details: userid ()
java.util.concurrent.CompletionException: java.lang.NullPointerException
at java.base/java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:331)
at java.base/java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:346)
at java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:870)
at java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:883)
at java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2251)
Caused by: java.lang.NullPointerException: null
at com.ca.casm.actor.global.ActorUtils.getAllBUIAppConfig(ActorUtils.java:1089)
at com.ca.casm.actor.global.ActorUtils.showCatalog(ActorUtils.java:1659)
at com.ca.casm.authentication.util.AuthenticationHelper.updateCatalogData(AuthenticationHelper.java:380)
at com.ca.casm.authentication.session.AuthenticationServiceSessionCache.lambda$put$44(AuthenticationServiceSessionCache.java:173)
at java.base/java.util.function.BiConsumer.lambda$andThen$0(BiConsumer.java:72)
SDM logs do not have any errors in them.
IncidentMS.log has this error:
ERROR - 2020-02-20 16:42:19 [c.ca.casm.framework.util.CasmFuture] - Exception occurred, see call stack for more details: userid ()
java.util.concurrent.CompletionException: java.lang.NullPointerException
at java.base/java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:331)
at java.base/java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:346)
at java.base/java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:870)
at java.base/java.util.concurrent.CompletableFuture.uniWhenCompleteStage(CompletableFuture.java:883)
at java.base/java.util.concurrent.CompletableFuture.whenComplete(CompletableFuture.java:2251)
Caused by: java.lang.NullPointerException: null
at com.ca.casm.actor.global.ActorUtils.getAllBUIAppConfig(ActorUtils.java:1089)
at com.ca.casm.actor.global.ActorUtils.showCatalog(ActorUtils.java:1659)
at com.ca.casm.authentication.util.AuthenticationHelper.updateCatalogData(AuthenticationHelper.java:380)
at com.ca.casm.authentication.session.AuthenticationServiceSessionCache.lambda$put$44(AuthenticationServiceSessionCache.java:173)
at java.base/java.util.function.BiConsumer.lambda$andThen$0(BiConsumer.java:72)
Cause
One Service Point configuration needs to be created for each tenant or a shared (public) configuration needs to be created.
As the user attempting to login to xFlow is not able to find an appropriate Service Point configuration for the tenant they belong to, the login error surfaces.
As the user attempting to login to xFlow is not able to find an appropriate Service Point configuration for the tenant they belong to, the login error surfaces.
Resolution
Verify/Create the configuration for Service Point. Navigate to Administration, xFlow Interface, ServicePoint, Configurations.
There should be at least one Public configuration or a configuration covering each and every tenant in the system.
There should be at least one Public configuration or a configuration covering each and every tenant in the system.
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