We are using APM for SSO 13.2 with SSO 12.8 policy server. We are not seeing any Siteminder metrics in the investigator.
We have configured the XPS option 5 in XPSConfig for the correct library location for libEventIntroscopeprovider.so however when starting XPSConfig we get an error. We also see a similar message in the policy server log file.
"failed to initialize event handler library /opt/software/ca/siteminder128/lib/libEventIntroscopeprovider.so "
The problem was caused by missing libraries in the SSO Policy Server lib folder. The library initialization error message mentioned libEventIntroscopeprovider.so however the problem was not specifically related to this library but to libIntroscopeNativeDataAPI.so.
This was verified by sourcing the ca_ps_env.ksh to set up the Policy Server home directory and thn running the ldd command against each library
reported no problems - all libraries were resolved
however reported several libraries to be not found
linux-vdso.so.1 => (0x00007ffe0edf2000)
libapr-1.so.0 => not found
libcurl.so.4 => /opt/software/ca/siteminder128/lib/libcurl.so.4 (0x00007f0831501000)
libxerces-c-3.1.so => not found
libboost_regex-mt.so.5 => not found
libstdc++.so.6 => /usr/lib64/libstdc++.so.6 (0x00007f08311fa000)
libm.so.6 => /lib64/libm.so.6 (0x00007f0830f76000)
libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x00007f0830d60000)
libc.so.6 => /lib64/libc.so.6 (0x00007f08309cb000)
libdl.so.2 => /lib64/libdl.so.2 (0x00007f08307c7000)
librt.so.1 => /lib64/librt.so.1 (0x00007f08305bf000)
libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f08303a1000)
Release : 13.2
Component : APM for SSO
The problem was resolved by copying the missing libraries from a working Policy Server environment to the problem lib folder.
The solution was verified by running the XPSConfig command
[XPSConfig - XPS Version 12.8.0200.1992]
Log output: /opt/software/ca/siteminder128/log/XPSConfig.2020-02-20_092005.log
libIntroscopeNativeDataAPI was loaded from /opt/software/ca/siteminder128/lib
Also Siteminder Policy Server metrics started to be reported in the investigator