UCM Harvester Service not able to start

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Article ID: 145490

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Updated On:

Products

CA Unified Communications Monitor (NetQoS / UCM)

Issue/Introduction

This is the error on ucmHarvester-wrapper.log:

FATAL  | wrapper  | 2020/02/14 18:53:26 | Unable to execute Java command.  The system cannot find the file specified. (0x2)

FATAL  | wrapper  | 2020/02/14 18:53:26 |     "java" -Dfile.encoding=Cp1252 -Duser.language=en -Djava.library.path="service" -classpath "service/wrapper.jar;ucm.harvester-2.0.jar;lib/EModel-2.1.jar;lib/MutabilityDetector-0.9.1.jar;lib/commons-logging-1.2.jar;lib/file-1.0.jar;lib/flow-1.0.jar;lib/hamcrest-core-1.3.jar;lib/javax.inject-1.jar;lib/jaxb-api-2.2.7.jar;lib/jsr305-2.0.1.jar;lib/junit-4.11.jar;lib/log4j-api-2.0-beta4.jar;lib/log4j-core-2.0-beta4.jar;lib/log4j-jcl-2.0-beta4.jar;lib/log-1.0.jar;lib/mockito-core-1.8.5.jar;lib/objenesis-1.0.jar;lib/trove-3.6.jar;lib/util-1.0.jar;resources" -Dwrapper.key="58f9AWvYcAOk88klQjRDP0YXLGWatqB_" -Dwrapper.port=32000 -Dwrapper.jvm.port.min=31000 -Dwrapper.jvm.port.max=31999 -Dwrapper.pid=9020 -Dwrapper.version="3.5.14-st" -Dwrapper.native_library="wrapper" -Dwrapper.service="TRUE" -Dwrapper.cpu.timeout="10" -Dwrapper.jvmid=1 -Dwrapper.lang.domain=wrapper -Dwrapper.lang.folder=../lang org.tanukisoftware.wrapper.WrapperSimpleApp com.ca.im.ucm.harvester.Harvester



Also found in the UpdateJRE8.log file:

 ######################################################### 
 12:19:52.47 
 12:19:53.24 Check for any processes still using the JRE   
 12:19:55.32 
 12:19:55.33 No processes using JRE8; attempting update 
 12:19:55.33 Calling D:\CA\voipmonitor\bin\OpenJDK8U-jre_x64_windows_hotspot_8u212b04.msi  
 12:19:55.33 
 12:20:01.91           
 12:20:01.93 Error installing jre; ERRORLEVEL:  "1618"
 12:20:01.93 
 12:20:01.93 Return from :InstallJavaUpdate    
 12:20:01.94 
 12:20:02.38 
 12:20:02.38 *** java -version returned: '1'  *** 
 12:20:02.38 
 12:20:02.38 Return from :main 
 12:20:02.39  
 ======================================================= 

Cause

The upgrade to Java8 failed.  The directory and files didn't exist.  Any of the applications depending upon this Java8 installation fail to start.

The ErrorLevel 1618 is encountered when one MSI is attempting to install while another is currently processing.

Environment

Release : 4.3.3

Component : NQUCM - UNIFIED COMMUICATION MONITOR

Resolution

Re-run the installation of Java8.  The installation file can be found here:
\CA\voipmonitor\bin\OpenJDK8U-jre_x64_windows_hotspot_8u212b04.msi

After properly installing Java8, the services can be started.