CABI and wasp fail to start after changing db users pwd

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Article ID: 145488

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

After changing the db users pwd, re configuring data_engine and restarting the data_engine any probe that requires a connection string from data_engine in order to access the db failed to start.

In the probe logs we see a message that the logon failed for user xxxxx

When checking the data_engine connection to the db with the test button this is successful

Cause

even though the data_engine is able to connect to the db it is providing an incorrect connection string to the probes and thus they are unable to login

Environment

Release : 9.X

 

Resolution

restarting the primary hub resolved the issue.
All probes received correct connection string and were able to start as expected