ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
RDP to device from PAM: "The requested resource is not available"
Article ID: 145487
CA Privileged Access Manager (PAM)
Some PAM users get the following error when trying either to View a Password or to open a SSH or RDP session to a device from within PAM:
HTTP Status 404 - /cspm/gk2pa_password.html type: Status report message: /cspm/gk2pa_password.html description: The requested resource is not available CAPAM Web Server
A possible cause for this error to arise is an inconsistency in the database, consisting of having user definitions in the Access Manager database and missing them in the Credential Manager database. This inconsistency can be caused by a failure during the Active Directory users import task, as it has been usually found the affected users' userIDs are consecutive numbers.
Product: Privileged Access Manager. Version: 3.x
Open a support case with Broadcom technical support who will have to open a SSH session to the PAM Appliance and perform some maintenance tasks in the database to solve this problem.