NO DATA invalid key error after starting WP or CP from AWI

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic Workload Automation - Automation Engine

Issue/Introduction

After and upgrade of the Automation Engine or implementation of CAPKI it is not possible start a WP or CP from AWI from the Administration perspective anymore.

During the start the following error is displayed in a popup window:

"NO DATA (Data end, invalid key, no message ...)"

Cause

The transfer key is invalid

Environment

Release : 12.3

Component : Automic Web Interface

Resolution

In client 0, Administration tab > Automation Engine Management > Process & Usage, right-click a WP or CP and choose "Update Service Manager Link"