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Users are not able upload attachments in SDM
Article ID: 145474
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Users are not able upload attachment via public URL https://servicedesk.internal.xxx.xxx.xx , internally works fine but from outside not working.
Release : 17.X
Component : SERVICE DESK MANAGER
For external access administrator can opt for setting up DMZ server which using resides out of internal network and external users can connect to it and raise tickets. Refer below link for information. (Search for word 'DMZ')