PAM : "Can't decide access type" error when trying to access target device

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Article ID: 145471

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

When trying to open an session to a device from PAM, it does not work with the following error : "Can't decide access type."




Cause

Corruption in PAM database.
One customer reported the issue after PAM version upgrade.
Other customer reported the issue after PAM's hardware ID change (If Mac address is changed, PAM's hardware ID is also changed.)

Environment

Product: Privileged Access Manager
Version: 3.3.0 or later

Resolution

Database repair patch available for 3.3.0 and 3.3.1

PAM 3.3.0 --> hotfix CAPAM_3.3.0.16.p.zip
PAM 3.3.1 --> hotfix CAPAM_3.3.1.09.p.zip

Note. The patch will just repair PAM database corruption.

You can find the mentioned fixes in CA Privileged Access Manager Solutions & Patches

Review also the patches documentation at:

For 3.3.2 and later, please refer to another article 189378 to repair database corruption.
https://knowledge.broadcom.com/external/article?articleId=189378

Additional Information

Unfortunately, the issue (corruption) might happen in another day.
If it happens, please repair database again.

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