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PAM : "Can't decide access type" error when trying to access target device


Article ID: 145471


Updated On:


CA Privileged Access Manager (PAM)


When trying to open an session to a device from PAM, it does not work with the following error : "Can't decide access type."


Corruption in PAM database.
One customer reported the issue after PAM version upgrade.
Other customer reported the issue after PAM's hardware ID change (If Mac address is changed, PAM's hardware ID is also changed.)


Product: Privileged Access Manager
Version: 3.3.0 or later


Database repair patch available for 3.3.0 and 3.3.1

PAM 3.3.0 --> hotfix
PAM 3.3.1 --> hotfix

Note. The patch will just repair PAM database corruption.

You can find the mentioned fixes in CA Privileged Access Manager Solutions & Patches

Review also the patches documentation at:

For 3.3.2 and later, please refer to another article 189378 to repair database corruption.

Additional Information

Unfortunately, the issue (corruption) might happen in another day.
If it happens, please repair database again.