When integrating Spectrum and Service Desk, the Spectrum Guides make reference to downloading "Integration Components" which contains an executable "oc_components.exe" which gets ran on the Service Desk server. This creates some links from Service Desk back to the OneClick server.
The Spectrum Guides mention grabbing the preferred OS-dependent version of the Integration Components. In other words, you need the Windows version of oc_components.exe to run on a Windows Service Desk machine.
What to do if the OS of Spectrum OneClick and Service Desk are different? How to obtain the proper OS-relevant version of Integration Components?
Release : SPECTRUM 10.4
Component : SERVICE DESK INTEGRATION