Service Manager Dialog not connecting with CAPKI
Article ID: 145424
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
After installing CAPKI on the Service Manager and on the Service Manager Dialog, it is still not possible to connect through TLS.
The Dialog shows: Insecure connection
The Dialog shows: Insecure connection
Environment
Release : v12.2 / v12.3
Component : AUTOMIC WORKLOAD AUTOMATION
Cause
Incorrect CAPKI installation
Resolution
A good way to troubleshoot an issue with the Service Manager Dialog is to use the ServiceManager Command Line Program (CLI) or UCYBSMCl.exe
For instance: UCYBSMCL [.EXE] -c GET_PROCESS_LIST -h computer name -n phrase
When subsequently you find an error 126 or error 193 (CAPKI library not found), please check the following:
- In regedit.exe > Computer\HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared\CAPKI5\InstDir the installation directory of CAPKI should be set correctly. (Correct if necessary)
- In Windows > System Properties > Advanced > Environment Variables the variable %CALIB% and %CAPKI_HOME% should be set correctly (or should not be set at all).
If this does not solve the issue, log a case at Broadcom Support.
For instance: UCYBSMCL [.EXE] -c GET_PROCESS_LIST -h computer name -n phrase
When subsequently you find an error 126 or error 193 (CAPKI library not found), please check the following:
- In regedit.exe > Computer\HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared\CAPKI5\InstDir the installation directory of CAPKI should be set correctly. (Correct if necessary)
- In Windows > System Properties > Advanced > Environment Variables the variable %CALIB% and %CAPKI_HOME% should be set correctly (or should not be set at all).
If this does not solve the issue, log a case at Broadcom Support.
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