Media Type: application/xml
This issue is caused by a product defect. The defect ID is DE53213.
Reported Release : Service Desk Manager 17.0 on Linux
Component : SDM - REST Web Services
Reproduced also in: SDM 188.8.131.52 Windows
To determine whether or not DE53213 has been fixed, please check the fix issues lists for the versions of the product that are being used in your environment. If the defect is in the list, then it is fixed in the associated patch or version. For patches, the list should appear within the Release Notes section of the online documentation.
See previous sections for possible work-around.
Status Update on 2020-03-23: The fix is to be included in 17.2 rollup #8 (RU8, 184.108.40.206).
See the section titled "Null Value in Update Operation" on the following page:
Sample of a list of fixed issues in a patch: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/Release-Notes/CA-Service-Management-17_2_0_6-Release-Notes/Fixed-Issues---17_2_0_6.html (Note: DE53213 is not in the list; thus it is not fixed in 17.2 RU6)