Service point gets stuck when loading Catalog forms and browser console shows "CA_Catalog is not defined"

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog

Issue/Introduction

Service point gets stuck when loading Catalog form and browser console shows "CA_Catalog is not defined" error message.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER / Service Point / Service Catalog

Cause

cause 1: The casc_endpoint option under xFlow Interface > General is populated with a wrong URL (ie: http://catalog_hostname:port/usm/wpf)

cause 2: xFlow is configured with SSL and catalog is not.

Resolution

Solution 1:

The casc_endpoint option under Administration > xFlow Interface > General overrides the casc_endpoint option under Administration > Options Manager >  CA Service Catalog.

If the casc_endpoint option under Administration > Options Manager >  CA Service Catalog is populated (ie: http://catalog_hostname:port/usm/services) and installed properly, then there is no need to configure casc_endpoint option under Administration > xFlow Interface > General and it can be set to inactive. 

Steps:

1. Log into SDM > Administration > xFlow Interface > General > Search for %casc% (By default is set to inactive)
2. Click on casc_endpoint > Edit > Inactive
3. Restart xFlow Services.

 

Solution:

Implement Catalog with SSL and configured in casc_endpoint in SDM to point Catalog SSL URL:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/configuring-ca-service-catalog/configure-ca-service-catalog-to-use-secure-socket-layer.html#toccontentbroadcomtechdocsusencaenterprisesoftwarebusinessmanagementcaservicemanagement172administeringconfigurethexflowinterfacehtmlConfigurethexFlowInterface