cause 1: The casc_endpoint option under xFlow Interface > General is populated with a wrong URL (ie: http://catalog_hostname:port/usm/wpf)
cause 2: xFlow is configured with SSL and catalog is not.
Release : 17.3
Component : SERVICE DESK MANAGER / Service Point / Service Catalog
The casc_endpoint option under Administration > xFlow Interface > General overrides the casc_endpoint option under Administration > Options Manager > CA Service Catalog.
If the casc_endpoint option under Administration > Options Manager > CA Service Catalog is populated (ie: http://catalog_hostname:port/usm/services) and installed properly, then there is no need to configure casc_endpoint option under Administration > xFlow Interface > General and it can be set to inactive.
1. Log into SDM > Administration > xFlow Interface > General > Search for %casc% (By default is set to inactive)
2. Click on casc_endpoint > Edit > Inactive
3. Restart xFlow Services.
Implement Catalog with SSL and configured in casc_endpoint in SDM to point Catalog SSL URL: