Rally User Stories Page Won't Load / Plan > User Stories page doesn't display certain fields

Products

• Rally SaaS

Issue/Introduction

• When your User Stories page won't load or gives "Whoops, we hit a snag" error, it is usually due to a corrupt filter setting which prevents the board from loading.  
• This may also be seen as users are not able to add/change/remove filters or add/change remove fields from the page. 
• This may also be seen as Plan > User Stories Page doesn't display the Rank or Release fields.

 

******* Filters are saved as a Preference on a per-user basis.  To clear the potentially corrupt filter setting, you can delete the filter preference.  Each user experiencing this issue will need to walk through the process to clear their own preference. 

Resolution

1. On your dashboard or a custom page, add the "Custom HTML" app from the App Catalog.
2. Paste the Preference Deleter code from this URL into the HTML section of the Custom HTML app. and <Save>.
3. You will be prompted to enter the Preference Name, enter: data-table-default/-200043
4. Make sure there are no beginning or ending spaces in the entry and click Find Preference.
5. For each preference that is found, please click the Delete button and confirm Delete Preference Permanently.
6. Once you have deleted all preferences, click the Find Preference button again and ensure that you see a popup box titled Preference Not Found.
7. Then do the same for dataTable-user-preferences
8. Logout immediately (don't navigate to any other page, so as not to save any additional preferences).
9. Now when you login the filter is gone from the User Stories page and should load.

See this video for a walkthrough on adding a custom app

Additional Information

Error while loading Plan - User story page. Preferences issue. Preference. Could not parse. Could not read Release XXXXXX for use in a query