PAM Cluster will not restart

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Article ID: 145394

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

CA PAM v3.2.6

Following a incident of 100% CPU utilization on the primary site the cluster became out of sync. After restart, the CPU utilization went back to normal but the cluster still would not sync again, even after several attempts to restart the cluster.

Environment

Release : 3.2.6

Component : PRIVILEGED ACCESS MANAGEM

Resolution

The Primary node was rebooted from the Config --> Power page.  After doing this, the system was not accessible, either from the GUI or ssh.  The VM was hard rebooted in VMware.  After doing this the cluster started properly.

Additional Information

The 100% CPU utilization appears related to DE423942, which is listed as resolved in 3.3.1:  https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-3-1/release-information/resolved-issues-in-3-3_1.html