Client Automation - Heuristic Software missing in Query Designer

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Article ID: 145392

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

In Query Designer under Software - Discovered Software, some heuristic software are missing.


Example :
Orca release does not appear in Query Designer :




Cause

When a SD Package is created from a MSI package, a heuristic release is created for the MSI package. But associated product is not created.
In table ca_software_def only row for heuristic release is created.

Query Designer displays the products at first level.
As product does not exist for registered MSI package, heuristic release does not appear.

Environment

Release : 14.0 SP2

Component : Client Automation

Resolution

Open a CA Broadcom case requesting the fix T5IZ416

Install this fix on machines with ITCM Console installed.

With this fix when a SD package is registered from a MSI file, heuristic product and release are created in table ca_software_def

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