Manager ID displays incorrectly In Portal

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Article ID: 145388

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

We are receiving reports from end users that they see the UID of a manager is being displayed incorrectly in Identity Portal.

Instead of the display name for the manager the form briefly displays the managers userid, then a short time after the form loads it displays a “{userid} not found” message.   For example:


Environment

Release : 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
CA Identity Portal 

Resolution


On your search, you need to add UserID:



In the case of view users, the user selector (manager in this case) must associate the user/employee search else it will not be able to fetch the data.




Additional Information

Please note, we have found a minor code issue with this functionality, if the UserID does not display correctly please ensure the latest Cumulative Patch is applied and if the issue persists contact Support.

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