Thread failed as the Policy Server could not be reached. Reason

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

We are getting the below error message in the Access Gateway affwebserv.log file while trying to access the Access gateway Server;

[6512/4516][Fri Feb 14 2020 08:47:34][agentcommon][INFO][sm-FedClient-00010] SM_WSB_00049 - The doManagement Thread failed as the Policy Server could not be reached. Reason: Agent API Failure

[6512/4516][Fri Feb 14 2020 08:48:04][agentcommon][INFO][sm-FedClient-00010] SM_WSB_00049 - The doManagement Thread failed as the Policy Server could not be reached. Reason: 

How can we resolve this?

 

Resolution

To resolve this issue, you may want to consider increasing the 'Max Connection Limit' in the SMConsole to a value appropriate for the load in your environment.