Thread failed as the Policy Server could not be reached. Reason
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Article ID: 145382
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Updated On:
Products
CA Single Sign On Secure Proxy Server (SiteMinder)CA Single Sign On Agents (SiteMinder)CA Single Sign On Federation (SiteMinder)CA Single Sign On SOA Security Manager (SiteMinder)SITEMINDER
Issue/Introduction
We are getting the below error message in the Access Gateway affwebserv.log file while trying to access the Access gateway Server;
[6512/4516][Fri Feb 14 2020 08:47:34][agentcommon][INFO][sm-FedClient-00010] SM_WSB_00049 - The doManagement Thread failed as the Policy Server could not be reached. Reason: Agent API Failure
[6512/4516][Fri Feb 14 2020 08:48:04][agentcommon][INFO][sm-FedClient-00010] SM_WSB_00049 - The doManagement Thread failed as the Policy Server could not be reached. Reason:
How can we resolve this?
Resolution
To resolve this issue, you may want to consider increasing the 'Max Connection Limit' in the SMConsole to a value appropriate for the load in your environment.