Thread failed as the Policy Server could not be reached. Reason

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Article ID: 145382

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

We are getting the below error message in the Access Gateway affwebserv.log file while trying to access the Access gateway Server;

[6512/4516][Fri Feb 14 2020 08:47:34][agentcommon][INFO][sm-FedClient-00010] SM_WSB_00049 - The doManagement Thread failed as the Policy Server could not be reached. Reason: Agent API Failure

[6512/4516][Fri Feb 14 2020 08:48:04][agentcommon][INFO][sm-FedClient-00010] SM_WSB_00049 - The doManagement Thread failed as the Policy Server could not be reached. Reason: 

How can we resolve this?

 

Resolution

To resolve this issue, you may want to consider increasing the 'Max Connection Limit' in the SMConsole to a value appropriate for the load in your environment.