New UX navigation launches a new tab

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Article ID: 145380

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

A new tab is opened every time the Classic Clarity or New User Experience (UX) links are clicked in New UX

STEPS TO REPRODUCE

  1. Log into Clarity and click the link to the New UX
  2. A new tab will open to the New UX
  3. While in the New UX click on the Classic PPM link
  4. A new tab will open to the Classic

Expected Results: Existing sessions with already open tabs to the New UX or Classic PPM will be used.

Actual Result: A new tab is opened every time the Classic PPM or New UX links are clicked

Cause

This was analyzed under DE41760 and determined to be working as designed

Resolution

The link that is setup from Classic to the New UX is using the external link object action which always opens in new tab which by design since it could call any 3rd party application.   
The external object action operation is independent from the New UX link icon back to "Classic PPM", so this link will display in new/different tab.   
In general, these are two separate and independent operations and they will display in there own unique tab.