Create a Non Technical case for Support Portal / License / Contract related issues

Products

• Licensing-CA
• Support Portal

Issue/Introduction

How to open / create Non Technical case / ticket for Support Portal / License / Contract related issues.

Resolution

1. Go to the Broadcom Support Portal.
   
   
2. In the upper-right menu, click Login.
   
   
   
   
3. Open My Dashboard
   
   
4. In the left menu, click My Cases. The case management page opens.
   
   
   
   
   
5. In the upper-right menu, click Create Case.
   
   
   
   
6. Update all the necessary fields to create a Non Technical case
    
   1. Select Issue type as Non Technical
      
      
   2. From Product drop-down, choose either Product Entitlements/Contracts Related Or Support Portal & Access Issues 
      
      
   3. Company Name will be auto selected depending upon your Site ID
      
      
   4. Choose Product Release as 1 
      
      
   5. Choose Component as Default 
      
      
   6. Select Severity 
      
      
   7. In the Subject, provide a brief summary of the issue. 
      
      
   8. In the Description, provide as much detail as possible to assist the Broadcom Support team in locating your information.  
      
      
   9. Click Submit. After case submission, a case is created with the case number and other case details.
      
      

       

Additional Information

• For additional information, see the Broadcom case management FAQ guide.
• Should you need any further assistance, contact Broadcom Support.